Privacy Policy

Palo Alto Therapy (“us”, “we”, or “our”) operates https://www.paloaltotherapy.com (collectively and individually, the “Site”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information for providing and improving the Site. By using the Site, you agree to the collection and use of Personal Information in accordance with this Policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, phone number, physical address, IP address and geographic location, as well as certain payment information. (“Personal Information”). By using the Site, you agree to the collection and use of information in accordance with this policy.

We use Personal Information for providing and improving the Site and Services and obtaining payment per the Terms. We also use this information to provide you with information or advertising relating to our products or services. You can unsubscribe from these communications as described within this Policy.

Additionally, the Site uses Google Analytics to collect information about the use of our Site and Services. Google Analytics collects information such as how often users visit our Site, what pages they visit when they do so, and what other Sites they used prior to coming to our Site. We use the information we get from Google Analytics to improve our Site. Google Analytics collects only the IP address assigned to you on the date you visit our Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Site is restricted by the Google Analytics Terms of Use. https://www.google.com/analytics/terms/us.html. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling cookies on your browser. https://tools.google.com/dlpage/gaoptout

Palo Alto Therapy will never sell, rent, or lease any Information you shared with us to third parties. We may share data with trusted partners to conduct analytics, send you email or postal mail, or provide support. All such third parties are prohibited from using your personal information except to provide these services requested to Palo Alto Therapy, and are required to maintain the confidentiality of your information.

Log Data

Like many Site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Unsubscribing from Communications

When we communicate with you about our Site or Services, we will use the email address you provided. You can unsubscribe from commercial communications either from within the emails received or by emailing us at info@paloaltotherapy.com.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a Site and stored on your computer’s hard drive.

Like many Sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

Palo Alto Therapy uses website security measures consistent with current best practices to protect the Sites, email, and mailing lists. These measures include technical, procedural, monitoring, and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. However, no transmission over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure the security of any information you transmit to us and you understand that any information that you transfer to Palo Alto Therapy is done at your own risk.

The Site is secured using secure socket layer (SSL) encryption. This encryption applies to your Personal Information provided through the Website.

HIPAA Description of Privacy Practices

This is a summary of Palo Alto Therapy’s privacy practices, describing how medical information about you is used and disclosed and how you can get access to this information. If you would like more information, please feel free to discuss these matters with your therapist personally.

You can also read about The Health Insurance Portability and Accountability Act (HIPAA), which is legislation that governs the electronic transfers of health data. This information can be found on the Internet at https://www.hhs.gov/hipaa/index.html

• You may inspect and obtain a copy of your medical records.
• You may add an addendum to or correct your medical records.
• You may request an “accounting of disclosures” of your medical information that documents any releases of your medical information.
• You may request restrictions on certain uses or disclosures of your medical information.
• You may request that we communicate with you in a certain way or at a certain location.
• You may request a full written version of the privacy practices.

Our disclosure of your medical information will be only for the following purposes:

• To provide you with counseling treatment and services and or to coordinate or discuss your treatment with other treating medical or mental health professionals.
• Professionals who work for Palo Alto Therapy may share information about your situation among each other for the purpose of diagnosis, treatment planning, and/or counselor growth.
• At times, your particular situation or course of therapy may be discussed with professional colleagues outside of Palo Alto Therapy for the purpose of clinical consultation and/or training (Your name will not be disclosed during these discussions). This is done in a respectful manner to ensure you are receiving quality care and to assist in the learning and growing of your counselor.
• To bill and receive payment for the services you receive, to submit insurance claims on your behalf, and to release billing records/scheduling information to anyone who is paying for your therapy (Insurance companies may have access to all your information including clinical outcome measures).
• For functions necessary to run our practice and to assure that all patients receive quality care.
• As required or permitted by law.
• If you initiate a complaint/litigation we may need to use information in your file to respond to the complaint. However, we will strive to release only the relevant information.

In certain situations, we may disclose your medical information without your authorization, including:

• For worker’s compensation or similar programs.
• For public health activities (e.g. reporting abuse or reactions to medications).
• To a health oversight agency, such as the California Department of Health Services.
• In response to a court or administrative order, subpoena, warrant or similar process.
• To law enforcement officials in certain limited circumstances.
• To a coroner, medical examiner or funeral director.

Our responsibilities:

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy and security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by notifying us in writing. For more information, see: Notice of Privacy Practices | HHS.gov

Changes To This Privacy Policy

This Privacy Policy is effective as of the date at the bottom of this page and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at: info@paloaltohtherapy.com or (650) 461-9026.

© Palo Alto Therapy | Privacy Policy
Last updated: September 16, 2024